Frequently Asked Questions – samiscameras.com
Order & Shipping
Q: How long does processing take?
A: Most orders ship within 1-2 business days. Delivery times vary by location and shipping method selected.
Q: What shipping carriers do you use?
A: We primarily use FedEx, UPS, and USPS depending on package size and destination.
Q: Can I track my order?
A: Yes, you’ll receive a tracking number via email once your order ships. Track directly on the carrier’s website.
Returns & Exchanges
Q: What’s your return policy?
A: Unopened items can be returned within 30 days of delivery. Original shipping fees are non-refundable.
Q: How do I return an item?
A: Initiate returns through your account on samiscameras.com. Print the prepaid label and ship back within 14 days.
Product Information
Q: Are products new or used?
A: We only sell brand new, factory-sealed equipment with full manufacturer warranties.
Q: Do you offer international versions?
A: All products are US versions unless otherwise noted in the product description.
Payment & Pricing
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Samis Camera gift cards.
Q: Why was my card declined?
A: This is usually due to bank security measures. Contact your bank or try another payment method.
Technical Support
Q: Do you provide technical support?
A: Basic setup assistance is available for purchased products. Manufacturer support handles advanced technical issues.
Q: Where can I find manuals?
A: Product manuals are available for download in the “Support” section of each product page.
Warranties
Q: What’s covered under warranty?
A: Manufacturer warranties cover defects in materials/workmanship. Damage from misuse isn’t covered.
Q: How do I claim warranty service?
A: Contact the manufacturer directly with your proof of purchase from samiscameras.com.
Account Management
Q: How do I reset my password?
A: Use the “Forgot Password” link on the login page to receive reset instructions via email.
Q: Can I merge accounts?
A: For security reasons, we cannot merge separate accounts. Please use one account for future purchases.
Additional Questions?
Visit our Help Center at samiscameras.com/help for more information and support options.